Cookie Privacy Preferences

We utilize essential cookies to ensure our website operates effectively and remains secure. Additionally, we'd like to request your permission to use optional cookies. These are intended to enhance your browsing experience by offering personalized content, displaying advertisements that are relevant to you, and helping us to further refine our website.

Choose "Accept all cookies" to agree to the use of both essential and optional cookies. Alternatively, select "Let me see" to customize your preferences.

Mobile/Tablet

 
 
  1. Home
  2. Report an Issue
 

RKW Vulnerability Disclosure Policy

RKW actively tries to identify and reduce potential vulnerabilities during the product's entire lifetime and in this effort, we value input on actual or potential vulnerabilities as that gives us a possibility to address these issues and protect connected seniors.

If you believe you have discovered a vulnerability in a RKW product or service, please complete the form below. We also ask you to:

  • Support us in keeping users of RKW products and services safe and protected, ensuring the protection of privacy and maintaining the proper, undisrupted function of products and services.
  • Keep information about the potential vulnerability confidential between yourself and RKW until we have a remedy in place
  • Do not use the information for commercial or business purposes

As long as this policy is adhered to, RKW will work with you and we will make our best effort to understand and resolve the vulnerability quickly.

RKW will communicate with you, the reporter, via e-mail. First receipt of the vulnerability report within 7 days. After this the reporter will be contacted in case of any question. No later than 90 days after receiving a vulnerability report a fix or warning will be published. Warning will be withdrawn after a fix is released.

You can remain anonymous, but giving your contact details to allow RKW to contact you in case of questions may help the investigation and shorten the time for a solution. If you choose to leave your contact information and other potential personal information will be handled in accordance with our Privacy policy.